NEED HELP ? - Call : Sales : +44 (0)1245 428510 / Technical Support : +44 (0)1245 428511 or email :
OFFICE HOURS : 9am - 5:30pm GMT/BST Monday to Friday



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Help & FAQs

Help and Frequently Asked Questions

Why buy from Raytel Security Systems?

We have been successfully trading since we were established in 1979. We offer full after-sales support, are BSi Certified to ISO9001 since 1991 and have an extensive range in stock.

Shipping & Delivery

Raytel Security Systems offers a next working day delivery service to our UK customers on orders placed before 4pm (subject to stock availability).

These non-timed deliveries will normally be delivered between the hours of 9am and 6pm. Orders placed after 4pm on Fridays and on weekends will be processed on the following Monday (excluding Bank Holidays).

Orders placed on bank holidays will be processed the next working day. For our overseas customers - please check with our Customer Services for your expected delivery date.

See our Delivery Rates page for more details.

How do I return a product?

You will need to contact our Customer Support team who can raise a RMA number for you and talk you through the returns process. Please note that Raytel Security Systems will not accept any returned goods without a RMA (Return Merchandise Authorisation) number. Please see our Returns and Refunds page for more details.

What if I want an exchange or want a refund?

Please see 'How do I return a product?' above.

How do I make a complaint?

We are committed to supplying high-quality products and providing excellent Customer Service. If for any reason something does go wrong, we would like the opportunity to try and put this right for you.

The quickest and easiest way to have your issue resolved would be to call us on one on +44 (0) 1245 428510, however if you would like to email us please use our Contact Us form.  We aim to respond to all emails within 24 hours (excluding weekends and Bank Holidays)..

Please have any pertinent Quotation, Order, Order Acknowledgement and Delivery information to hand so that we can get to the bottom of the problem for you as soon as possible. (For security and training purposes, telephone calls to and from Raytel Security Systems offices may be recorded and monitored.)

Our Offices are open from Monday to Friday, 9am - 5:30pm UK time.

What is the website's privacy policy?

You can view our full Privacy Policy statement Here.

What are your terms of sale?

You can view our Terms and Conditions of Sale Here.