Returns and Refunds

Upon acceptance of a Customer Order, Raytel Security Systems will at all times endeavour to satisfy the contract in terms of: technical description, quantity and quality of goods, correct packing, adherence to agreed prices and delivery schedules and any special conditions which may be pertinent.

Should a customer need to return goods to Raytel Security Systems they must first obtain a RMA Number (Return Merchandise Authorisation) from our Customer Services department - please telephone +44 (0) 1245 428510.

Returned goods will NOT be accepted without a RMA number.

Products supplied with a tamper proof seal cannot be returned if the tamper proof seal is broken. If the tamper proof seal has been broken, the products can only be returned in line with your legal rights. Our products are covered for faults by our guarantee. This excludes faults caused by neglect, accident, misuse, failure to follow the instructions or wear and tear.

If you are experiencing problems with installation or operation any of our products, please contact our technical support who may be able to resolve any issues you are having.