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OFFICE HOURS : 9am - 5:30pm GMT/BST Monday to Friday



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Customer Service

Our Customer Service.

Raytel Security Systems places the highest priority on customer service, and recognises the importance of fast delivery to its customers.

To this end, Raytel Security Systems holds stock of most standard products. The stock holding is supported by Raytel Security Systems purpose built Production Department which enables many non-standard product options to be supplied with the minimum delay.


Orders may be faxed, e-mailed, posted or given verbally to the internal sales department. Raytel Security Systems will endeavour to process new orders as swiftly and efficiently as possible. Clients are able to greatly assist this process by contributing the following information at the time of order placement:-

  • Product part numbers.
  • If the order is in response to a Raytel Security Systems Quotation please state the Quotation Number.
  • Please quote your credit account number.

Shipping & Delivery

Raytel Security Systems offers a next working day delivery service to our UK customers on orders placed before 4pm (subject to stock availability). These non-timed deliveries will normally be delivered between the hours of 9am and 6pm. Orders placed after 4pm on Fridays and on weekends will be processed on the following Monday (excluding Bank Holidays).

For our overseas customers - please check with our Customer Services for your expected delivery date.

Privacy & Security

Please Click Here to view our full Privacy & Security Policy statement.

Contract Terms

Orders are accepted subject to Raytel Security Systems Standard Terms and Conditions of Sale.

Returns and Refunds

Upon acceptance of a Customer Order, Raytel Security Systems will at all times endeavour to satisfy the contract in terms of: technical description, quantity and quality of goods, correct packing, adherence to agreed prices and delivery schedules and any special conditions which may be pertinent.

Should a customer need to return goods to Raytel Security Systems they must first obtain a RMA Number (Return Merchandise Authorisation) from our Customer Services department - please telephone : +44 (0) 1245 428510.

Returned goods will NOT be accepted without a RMA number.

Service and Repairs

If you are experiencing a problem with one of our products or require a service or repair, please contact our Customer Services team for assistance.

Please Note: We do not accept items returned for repair or service without a Return Merchandise Authorisation (RMA) number.

Demonstration and Sample Products

Raytel Security Systems recognises that there are certain products that will require visual inspection or test before a decision can be made to purchase. We will either arrange a demonstration at your premises or provide sale or return samples as requested.

Payment, Pricing & Promotions

Please refer to our standard Terms and Conditions of Sale.

Updating Account Information

All Credit Account changes and updates must be supplied in writing to our Customer Services Department.

Credit Account

Raytel Security Systems is pleased to offer Credit Account facilities and welcomes applications from new clients subject to acceptance of our standard Terms and Conditions of Sale.