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OFFICE HOURS : 9am - 5:30pm GMT/BST Monday to Friday

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About Raytel Security Systems

The Company

Name : Raytel Security Systems Limited

Southern (Head) Office : Raytel House, 1-5 Cutlers Road, South Woodham Ferrers, Chelmsford, Essex CM3 5WA. UK
Telephone : +44 (0) 1245 428 510 (General Enquiries)
Telefax : +44 (0) 1245 428515

Northern Office : 20-30 Woodside Place, Glasgow, Strathclyde G3 7QL. UK.
Telephone : +44 (0) 141 582 1275

e-mail : sales@raytelsecurity.com
Internet : http://www.raytelsecurity.com

Established : 1979
Company Registration No : 1280393 - Registered in England at above address.
VAT No : GB 394 9607 00
Directors : R. Lawrence (Managing), D. G. Brookes

Raytel Group Limited   A Raytel Group Company

The Business

We are a prominent supplier of a wide range of Door Entry and Access Control equipment to the UK Security Industry and Local Housing and Education Authorities.

We have two branches in the United kingdom. The Southern branch is based at the Head Office in South Woodham Ferrers in Essex and the Northern Office in Glasgow in Scotland. Both offices are linked to external sales representatives operating throughout the United Kingdom and Northern Ireland.The Company's product range comprises both in-house manufactured items and distributed goods.

In-House

Raytel Security Systems supplies goods which are produced by the Development, Design and Manufacturing Division of the Raytel Group Ltd. The Group has BS EN ISO 9001 quality approval, and is a BSI Registered Company, Reg. No. FS12165.

Distributed

We represent world class manufacturers including Elvox of Italy and Soyal of Taiwan. All goods supplied are manufactured to the highest Quality Accreditations.

Customer Service

In order to maintain a high level of service, Raytel Security Systems holds substantial stocks and has two sales offices fully supported by a technical department, internal sales engineers and field sales executives.

Contract Terms

Orders are accepted subject to Raytel Security Systems Standard Conditions of Sales.

Repair Service

Repair service back-up is available for all products supplied by Raytel Security Systems. If a product needs service please return it for the attention of the Repairs Department at the Head Office address at the top of this page.

Raytel Group

We are a wholly owned subsidiary of the Raytel Group Ltd. The Raytel Group was formed in 1980 as a holding and central services company for Rayleigh Instruments Limited (Est. 1964) and Raytel Security Systems Limited (Est. 1979). Since that time the Group has built a substantial reputation in the UK for the quality of its products and customer service.
The Raytel Group of Companies consists of:-

Raytel Security Systems Limited
Suppliers of Door Entry and Access Control Systems.

Rayleigh Instruments Limited
Suppliers of process control and instrumentation products to the UK industrial market.

Raytel Group Limited
Holding company for above and manufacture of special electronic control products.

Products

The product portfolio of Raytel Security Systems Ltd consists of both Distributed Goods and In-House manufactured products. The company is the exclusive UK distributor for a number of prominent international manufacturers and these products are combined with the company's own range of products to form a comprehensive range comprising:-

Audio Door Entry

Audio Door Entry Kits, Audio Door Entry Systems, Functional/Digital Door Station Units, Audio Amplifiers, Wall/Desk Mounting Handsets, Internal Intercoms, Multifunction Systems.

Video Door Entry

Video Door Entry Kits, Video Door Entry Systems, Power Supplies and Accessories.

Automatic Gate System

Control Systems for: Swing gates, Sliding gates, Lifting barriers.

Code / Card / Proximity Access

Internal/External Readers and Keypads, Control Units, Magnetic Swipe Cards & Proximity Tags, Computer Interface Devices and Software.

Locks / Releases

Electric Mortice Releases and Rim Boxes, Electro-magnetic Locks, Exit Buttons.

In-House Manufacture

The range includes:-

General Products
  • Power Supplies and Accessories
  • Door Monitoring Units and Alarm Indication Units
  • Vandal Resistant Entrance Panels
Special Products
  • Functional, Modular and Digital Dial Isolator Systems for Community Housing
  • Audio and Video Door Entry Systems for schoolsand other public buildings
  • Local and Remote Networked Concierge Systems for Multiple Residences
  • Lift ID Systems

Quality Policy

Our Aims

Our Vision :

To be recognised as a world leader in the energy monitoring industry, by providing innovative solutions that enable our customers to gain commercial advantage.

Our Mission :

To offer our customers top quality competitively priced products and systems, with the best possible technical and customer support.

As well as offering a wide range of standard items from stock, we can also provide bespoke solutions through our design team which can help our customers gain advantage over their competitors.

We want our customers, and potential new customers, to feel as though they are receiving the best possible care, attention, and experience when making contact with us. We aim to do this by focusing all staff on how to handle enquiries professionally and efficiently in a way that satisfies or even exceeds our customers’ expectations.

We believe that the above words outline our commitment, not only to our own business growth, but also to our customers’ so that we can all work together to our mutual benefit well into the future.

Our Values

Integrity

  • Deliver what we promise
  • Be Trustworthy
  • Compete fairly
  • Do not improperly influence others or let them improperly influence us
  • Be honest

Excellence

  • Take pride in what we make and do
  • Have complete focus on ensuring total customer satisfaction
  • Act with a sense of urgency
  • Achieve excellence by taking responsibility for getting it right
  • Take ownership for getting it done

People

  • Treat others with respect
  • Utilise the talents of our team
  • Strengthen our team by training and recruiting the best
  • Collaborate with employees, suppliers and customers
  • Earn trust of others

Commitment

  • Be committed to Raytel Security Systems success
  • Protect the health and safety of others and ourselves
  • Are personally accountable to reach our goals
  • Insist on the highest standards

Environment

  • Prevent waste by minimising the use of materials, energy and water
  • Minimise the impact of our business on communities and the environment
  • Develop better systems that integrate and optimise resources and reduce our environmental impact
  • Comply with environmental laws and regulations, and expect that our suppliers to do the same

Full statement and business manual available on request.

Links and Affiliations

To see a comprehensive list of our Links and Affiliations please Click Here